PRIVACY POLICY
YI.mu is committed to protecting your privacy. We provide this notice to explain our online information practices and the choices you can make about the way information is collected and used. We will only use the information we collect for the purposes of enhancing your YI.mu experience and providing you with a more personalized trip-planning process. At no time will we sell, trade, or rent your personal information to third parties. This site does not collect personally identifiable information about individuals except when specifically and knowingly provided by such individuals, for instance, when purchasing a product. At various points throughout the YI.mu site, you may choose to sign up for a subscription only to YI.mu newsletters. Membership in YI.mu is not necessary to only receive YI.mu newsletters. However, membership to YI.mu includes a newsletter subscription as well as other benefits. In order to sign up only to receive newsletters from YI.mu, you will be asked to provide your e-mail address. You may, at any time, decline to receive these e-mail newsletters by replying to any e-mail with 'REMOVE' in the subject line.
We take every precaution to protect users' information. When you submit sensitive information via the website, your information is protected both online and offline from unauthorized access, improper use or disclosure, unauthorized modification, and unlawful destruction or accidental loss.
When the site asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with Secure Sockets Layer (SSL) encryption software.
All of the site's employees and data processors, who have access to and are associated with the processing of personal information, are obliged to respect the confidentiality of your personal information.
By using this website, you consent to the collection of information as described in this policy.
This privacy policy is subject to change without notice. If you have any questions or concerns regarding our privacy policy please email us.

DISCLAIMER
Information on this site is provided for informational purpose and is not intended as a substitute for professional medical advice, diagnosis and treatment. We advise that you read carefully all information concerning our products which are not intended to diagnose, treat, cure or prevent any disease. We recommend that you seek professional medical advice from your physician or other qualified healthcare provider with any questions you may have regarding a medical condition.

SHIPPING & DELIVERY
ALL Orders are processed within 1-2 business days
Delivery Policies – within Mauritius
All orders in Mauritius will be sent through Mauritius Post to your specified delivery address within 1-4 business days (including the day of ordering).
No delivery will be made to a P.O Box or hotel address
Delivery addresses within Mauritius are free.
Orders are processed soon after receipt and will be sent the next day by post. In case the next day is a public holiday or a Sunday, then despatch will be effected the day after.
Delivery Service is provided from Monday to Saturday during normal working hours of Mauritius Post Limited. In case there is nobody to receive the order at the specified address at time of delivery, a card will be left to advise you to collect it at the post.
However if you fail to collect your order at the post and the parcel is returned to us, a re-stocking fee of 20% of total purchase price will be charged and the balance refunded to your credit card account.
Delivery policies – International  (all deliveries outside Mauritius)
We ship our products internationally via Mauritius Post or Fed Ex.
Simply nominate your preference at check out.
Mauritius Post option is via registered airmail.
Please note: Liquid orders can only be shipped by Fedex.
We cannot deliver to a P.O Box or hotel address -
please specify a physical address.
Delivery time is estimated to be 4-14 business days.
However these are only estimates and may vary during particular periods as Christmas, New Year and holiday periods. Though we cannot guarantee delivery times, we will make every effort to process orders as soon after receipt.

CUSTOMS RGULATIONS
Duties and Taxes
When ordering from yi.mu, we strongly advise that you check with the customs department of your country about duties and taxes as well as existing regulations concerning the imports of herbal products to avoid unexpected customs fees and refusal to entry.
We are not responsible for any taxes and customs duties charged in your country. In case your order is returned to us as a result of your refusal to pay customs duties and taxes, you will be responsible for the return shipping charges and a re-stockin fee of 20% of the total product purchase price. The balance will then be refunded to your credit card account.

EXCHANGE POLICY

• We will happily exchange any defective or incorrect order.
• Replacement will be sent by the same shipping method as original order without extra charge.
• Your cost of return shipping will be credited against next order.

RETURNS POLICY
Yi.mu accepts returns and refunds only under the conditions mentioned below:

• Products must have been purchased from Yi.mu
• Returned products should reach us in original condition (that is unopened and unused) and dispatched to us within 7 days of receipt of your order together with your invoice and specifying the reason for the return.
• If return is not the result of our error, shipping costs associated with your return and a re-stocking fee of 20% will be charged to your credit card. The balance will then be credited to your credit card account.

It may take 3-4 weeks to process the return and credit your account and you will receive an e-mail to confirm that we have received the returned item and processed the credit to your account.
Returned parcels are to be sent to the address below:
Yi Natural Health Products Ltd
63 Bis Volcy Pougnet Street
Port-Louis
Mauritius
In case you have questions concerning about your return, call us for more information on
(230) 208 8689 from 9.00 am to 5.00pm (Gmt+4hrs) from Monday to Friday or you can mail us on customer@yi.mu